Shubhra Biotech Private Limited
Terms and Conditions for RCS, SMS, and WhatsApp Communications
Last Updated: January 1, 2026
Shubhra Biotech Private Limited ("we", "us", "our") may contact you via RCS, SMS, or WhatsApp for order updates, service reminders, product information, and promotional offers related to our bio toilets, bio digester tanks, and biotech solutions.
Scope of Communications
We use RCS, SMS, and WhatsApp to deliver relevant updates tailored to our biotech products, such as bio toilets, bio digester tanks, and FRP septic tanks. This includes transactional messages (e.g., order status, delivery alerts), service notifications (e.g., maintenance reminders), and promotional content (e.g., new waste management solutions or offers), all while respecting opt-in requirements.
Detailed Consent Requirements
- Explicit Opt-In: By providing your phone number on our website, during purchase, or via inquiry forms, you explicitly consent to receive messages via RCS, SMS, and/or WhatsApp. This includes:
- Transactional messages (e.g., order confirmations)
- Promotional messages (e.g., new bio digester offers)
Your consent is specific to Shubhra Biotech and these channels, as required by TRAI, DPDP Act 2023, and WhatsApp policies.
- Age and Capacity: Users must be 18+ and legally capable; guardians consent for minors.
- Record Keeping: We log consents with timestamps, IP addresses, and details for audits.
- Withdrawal: Revocable anytime without affecting past transactions.
Opt-Out and Management Process
| Channel |
Opt-Out Action |
Processing Time |
| SMS/RCS |
Reply "STOP", "UNSUBSCRIBE", or "END" |
Within 3 hours |
| WhatsApp |
Reply "Opt-out" or block us |
Immediate |
| Web/Email |
Use unsubscribe link or email info@shubhrabiotech.com with "Unsubscribe [Your Number]" |
Within 24 hours |
Opt-out excludes mandatory transactional messages (e.g., delivery OTPs). Confirmation reply sent post-opt-out.
Message Frequency and Content Rules
- Limits: Max 4 promotional messages/week; no bulk spam.
- Content: Truthful, non-misleading; includes product details, pricing, and opt-out info.
- Prohibitions: No political/religious content, adult material, or unsolicited promotions.
- Costs: Standard carrier rates apply; no fees from us. International rates may vary.
Data Privacy and Security
- Collection: Phone number, name, and preferences only.
- Use: Strictly for consented communications; no sale/sharing without permission.
- Storage: Secure servers in India (AWS Mumbai region compliant); retention 6 months post-opt-out.
- Rights: Access, correct, or delete data via privacy@shubhrabiotech.com per DPDP Act.
- Breach Notification: Alerted within 72 hours if affected.
Full Privacy Policy: [Link to your policy page]
Carrier and Third-Party Terms
Messages rely on carriers (e.g., Airtel, Jio) and platforms (WhatsApp Business API). Delays or failures due to network issues are not our liability. We use compliant providers adhering to TRAI's DLT registry for SMS headers/templates.
Prohibited Uses and Liabilities
- Users must not use our channels for illegal activities.
- We disclaim liability for carrier fees, device issues, or third-party actions.
- Force majeure (e.g., outages) excuses non-delivery.
Amendments and Governing Law
- Updates: Posted here 30 days in advance; continued messages imply acceptance.
- Law: Governed by Indian law; disputes in Hyderabad courts.
- Severability: Invalid clauses don't affect others.
Contact and Support
Shubhra Biotech Private Limited
Vasantha Chambers, Pent House, #5-10-173, Fateh Maidan Road,
Basheerbagh, Hyderabad - 500 004, Telangana, India.
Tel: +91-40-2323 0133
Email: info@shubhrabiotech.com
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