Shubhra Biotech Private Limited

Privacy Policy

Effective Date: 01-01-2026

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1. Introduction

Shubhra Biotech Private Limited (Company, we, our, us) is committed to protecting your privacy and ensuring the security of your personal and business data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our communication platform and related services.

By accessing or using our services, you agree to the terms of this Privacy Policy.

2. Scope of Policy

• Website visitors
• Registered customers and users
• API and platform users
• Recipients of communications sent via our platform (where applicable)

3. Information We Collect

a) Personal Information

• Name, email address, phone number
• Company name and designation
• Billing and payment details

b) Account & Usage Data

• Login credentials (encrypted)
• IP address, browser type, device details
• Platform usage logs and activity

c) Communication Data

• Message content (SMS, WhatsApp, Email, Voice logs)
• Recipient details (as provided by users)
• Delivery reports and analytics

4. Purpose of Data Collection

• Providing and managing services
• Processing transactions and billing
• Delivering messages across communication channels
• Customer support and issue resolution
• Improving platform performance and features
• Compliance with legal and regulatory requirements

5. Data Sharing & Disclosure

• With telecom operators and service providers for message delivery
• With trusted third-party vendors under strict confidentiality agreements
• When required by law, regulation, or legal process
• To protect rights, safety, and security of the Company or users

We do not sell or rent personal data to third parties.

6. Data Security

• Encryption of sensitive data
• Secure APIs and access controls
• Firewalls and monitoring systems

Despite best efforts, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

• Data is retained only as long as necessary for service delivery and compliance
• Communication logs may be retained for audit, regulatory, and reporting purposes
• Data may be deleted upon request, subject to legal obligations

8. User Responsibilities

• Obtain proper consent (opt-in) before sending communications
• Ensure lawful collection and use of recipient data
• Comply with applicable laws (TRAI, DLT, data protection laws, etc.)

Shubhra Biotech Limited is not responsible for misuse of data by users.

9. Cookies & Tracking Technologies

• Enhance user experience
• Analyze website traffic
• Store user preferences

Users can control cookie settings through their browser.

10. Third-Party Services

• WhatsApp Business (Meta)
• Email service providers
• Payment gateways

We are not responsible for the privacy practices of such third parties.

11. User Rights

• Access their personal data
• Request correction or updates
• Request deletion of data (where applicable)
• Withdraw consent for data processing

Requests can be made via the contact details below.

12. International Data Transfers

In case of cross-border service delivery, data may be processed or stored outside India in compliance with applicable laws and security standards.

13. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

14. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on the website and will become effective upon posting.

15. Governing Law

This Privacy Policy shall be governed by the laws of India.

16. Contact Information

Email: info@shubhrabiotech.com

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